DMAIC methodology is widely used by Six Sigma advocates to improve customer experience, reduce product defect and bounds in the process.
Six Sigma projects starts by looking at the voice of customer and followed by the use of DMAIC to maintain sustainable process improvement.
Define- Customer Problem
Measure – Business objective and causes for poor performance
Analyse- Causes and effects of the problem
Improve – Customer and business experience
Control – improved process to deliver sustainable result.
Six Sigma was 1st founded in Motorola and popularize by Thomas Edison’s company “General Electric”.
GE was headed by US legendary CEO Mr Jake Walsh in 80s.who then incorporate the philosophy of talent, change and project management into DMAIC tools kit. 40% of criteria for staff promotion in GE were designed around Quality and Six sigma.
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